Job Description:
- Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
- Installing, updating, and/or configuring software applications on users' devices.
- Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
- Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
- Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
- Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
- Ensuring data integrity and implementing backup/recovery procedures to prevent data loss.
- Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
- Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
- Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
- Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.
Requirements:
- Minimum Diploma in Information Technology.
- Preferably with 2 years’ relevant work experience.
- Effectively bilingual
- Working location: North
Please include the following information in your resume.
- Current & Expected Salary
- Reason(s) for leaving
- Notice Period / Availability to commence work
By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret only short-listed candidates will be notified.
EA License | 18C9251 WGT Group
Registration No | R22111484 Ketty Lim
