Seeking Singaporean to join as IT Service Admin for 1 year project
Work location : City Hall
Mon to Fri 8.30am to 6pm
If you possess work experience in raising requests and tracking assets in government work environment, you are the one we seeking for.
Primary Purpose:
Support Service Request and Asset Management for Client
Responsibilities:
- SR/Asset Admin
- Overall ownership of asset management and asset lifecycle management
- Managed physical asset and ensure accuracy of master asset database
- Manage issue of assets e.g. ipad, vpn tokens, secure thumbdrive to users
- Manage asset shipment to and from overseas users
- Manage asset in storeroom and perform weekly stock-take of assets in storeroom
- Liaise with relevant parties for disposal of asset
- Raise incidents, service request and change request for related IT service and Mobile devices, and its reporting
- Undertake change coordinator role to route Incidents/SR/CR to relevant parties
- Follow-up of incidents/SR/CR raised till closure
- Renew and update maintenance and service contracts info
- Identify and apply measures to ensure appropriate actions are taken during onboarding and offboarding process of users
- Perform review of user accounts reports and submission
- Consolidate data for security report submission
- Provide ad-hoc report when required
- Manage VoIP admin matters like assigning extension numbers
- Respond promptly to requests raised by requestors
- Provide timely status updates to relevant parties, including service desk and liaising with hardware vendors
Requirements:
- Must have good Excel and also IT skills.
- Candidates with min 1-2 years experience in raising requests and tracking assets is at advantage. Experience in government environment would be good
- Proficient in communication skills as you need to communicate daily with users via Email & face to face.
- Willing to serve 2 months notice if join to work in this project.
