- Additional role to the firm - Rare opportunity to join the only global top-tier Asian law firm.
- Supported by the Australian based wider Technology team, be the go-to tech expert in this varied role covering IT support, networking, and AV responsibilities for the Singapore office.
- Thrive in a close-knit and welcoming team - Make an impact!
Who are we?
A firm born in Asia, underpinned by world class capability.
With over 3000 lawyers in 26 global locations, we help our clients manage their risk and enable their growth. Our full-service offering combines un-matched top tier local capability complemented with an international platform.
Role Detail
It's an exciting time to join our Singapore office. Our team is expanding rapidly with numerous projects on the horizon, prompting the creation of a new role for a dedicated IT professional to provide essential on-the-ground support and be the tech go-to for our team.
Reporting to the Technology Service Desk Manager based in Australia, you will be the go-to for all Technology operations, providing exceptional support to all KWM employees in the Singapore office.
You will be responsible for,
- First-line calls to resolving complex issues;
- Troubleshooting networking issues;
- Managing audio-visual services;
- Setting up Technology in conference rooms;
- Coordinating international video conferences;
- Actively engaging with staff, moving around the office and ensuring all our technology runs smoothly.
Working closely with the specialist technical teams in Australia, you will also manage complex incidents, guiding and collaborating to find the best solutions. Your input will help refine our internal procedures and create a more streamlined support environment.
About You
This opportunity will suit someone eager to step up in their career. You will be proactive, resourceful, and excited about influencing the tech landscape of a growing office.
You will be a technology service desk professional who thrives in a customer service-focused environment and brings excellent communication skills, a professional manner, and the ability to work both independently and as part of a team.
You will also bring:
- Minimum 4 years' experience in an IT Service Desk position with a professional services sector
- Proven ability to clarify, prioritise, and resolve technical issues in a Windows 10/11, Azure and Microsoft 365 environment
- Strong understanding of network topology
- Experience with audio-visual systems
- Troubleshooting skills for supporting remote staff (VPN & Citrix Remote Desktop, etc.)
- Experience with managing Mobile devices via an MDM solution (iPhones etc.)
- Active Directory skills - ability to maintain, create, and delete user accounts
- Configuring, maintaining, and troubleshooting VOIP softphones & telephone handsets
- Microsoft certification and networking certification will be looked on favourably.
Why work with us?
We promote a collaborative culture where people feel respected, valued and supported both personally and professionally, and where diversity and inclusion also play an important role in enhancing our knowledge, driving innovative solutions for our clients and creating positive social impact.
We live by our Principles, and strive for mastery in all that we do. We take pride in the high quality work we deliver. Working with colleagues and clients who are leaders in their fields, means the ability to explore new paths to progress with continual learning and development, career and leadership opportunities.
As part of the KWM community you'll have access to a suite of wellbeing initiatives, benefits, policies and processes, to enable you to achieve your career goals.
At KWM, we'll provide you with the platform to Learn, Master, Lead.
