About Us
Dunlin Immigration Concierge Pte Ltd is a leading immigration consultancy firm. With over 14 years of collective experience, we are committed to providing expert guidance and comprehensive services to individuals and families seeking to establish their future here.
Job Overview
We are seeking an enthusiastic and results-driven Telemarketer to join our team. The primary role of this position is to contact potential clients and schedule appointments for our immigration consultants. As a Telemarketer, you will play a crucial role in our lead generation efforts by engaging with prospective clients, understanding their needs, and arranging consultations.
Key Responsibilities:
Outbound Calling: Make outbound calls to potential clients from provided leads lists, introduce them to our services, and offer information about the application processes.
Appointment Setting: Schedule appointments for clients to meet with our immigration consultants, ensuring that all necessary details are captured accurately.
Client Engagement: Build rapport with potential clients, answering basic questions about our services and addressing any initial concerns or objections.
Follow-Up: Conduct follow-up calls and emails to confirm appointments and maintain communication with clients until the consultation is completed.
Database Management: Update and maintain accurate records of all interactions with clients in the CRM system.
Target Achievement: Meet daily, weekly, and monthly targets for call volume, appointments set, and other KPIs.
Collaboration: Work closely with the sales and consultancy teams to ensure a smooth transition from appointment setting to consultation.
Qualifications:
- Prior experience in telemarketing, customer service, or a related field is preferred.
- Excellent verbal communication skills, with the ability to engage clients and maintain a professional demeanor.
- Strong organizational skills and attention to detail.
- Ability to handle rejection and remain motivated to achieve targets.
- Basic understanding of the application process is a plus, but not required; training will be provided.
- Proficiency in using CRM systems and other telemarketing tools is an advantage.
- Positive attitude and a strong work ethic.
What We Offer:
- Competitive base salary with performance-based incentives.
- Comprehensive training and ongoing support to help you succeed in your role.
- Friendly and supportive work environment.
- Opportunities for career growth within the company.
