Join the Eatz Group of Companies, a leader in the F&B industry with over 20 years of experience. Our brands – Eatz Catering, Catering Culture, Sherlyn Patisseries, and Mutiara Seafood, Jumbo Group’s Halal Seafood Restaurant – are known for delivering quality catering and culinary excellence across Singapore.
Be part of an exciting and dynamic team that’s passionate about innovation, exceptional service, and creating memorable dining experiences. Grow your career with us as we continue to set the standard in catering and hospitality.
Key Responsibilities:
- Handling inquiries: Respond promptly to customer inquiries via phone, email, or online platforms, providing information about our catering services, menus, and packages.
- Client follow-up: Engage with both potential and existing clients to clarify event details, confirm orders, and ensure satisfaction.
- Sales assistance: Support the sales team by managing inquiries, preparing proposals, and providing assistance during client consultations.
- Client advising: Offer advice on menu selection, catering options, and event logistics based on client preferences, budget, event type and menu offerings to encourage upselling.
- Order entry: Process and record client orders accurately in the system, covering all details like menu, delivery time, and any special requests.
- Coordination: Communicate client needs clearly to the kitchen, logistics, and operations teams to ensure seamless execution.
- Order updates: Keep clients informed of any order changes, including menu adjustments or scheduling updates.
- Event planning assistance: Collaborate closely with clients to understand their event requirements, guiding them on catering options, setups, and dietary needs.
- Scheduling & logistics: Coordinate delivery times, venue setups, and other logistics to ensure smooth event execution.
- Problem resolution: Address client concerns quickly and efficiently, ensuring high satisfaction and client retention. Handle any last-minute requests or issues that arise on the day of the event.
- Liaison with operations: Work alongside the operations team to ensure client expectations are met during the event.
- Building relationships: Cultivate positive relationships with clients, fostering repeat business through attentive service and follow-ups.
- Post-event follow-up: Gather feedback after events to ensure client satisfaction and address any comments. Collect client feedback on food quality and service, and communicate with relevant departments for improvements.
- Client retention: Implement client retention strategies by offering personalized service and suggesting future catering opportunities.
- Documentation: Maintain accurate records of client communications, orders, and feedback in our CRM/order management system.
Key Skills and Attributes:
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize effectively in a dynamic environment.
- Detail-oriented approach for managing client orders accurately.
- Problem-solving abilities to address client needs and complaints effectively.
- Customer-focused with a positive, can-do attitude.
Requirements:
- Degree in a relevant discipline or a minimum of 4 years of relevant experience.
- Excellent communication skills, meticulous attention to detail, and results-driven.
- Quick thinker with strong problem-solving skills.
- Highly motivated and able to work independently.
- Strong desire to own projects and exceed expectations.
- Versatile and solution-oriented, with a drive to deliver results.
- Strong command of MS Office and/or SAP/ERP systems.
Job Info:
- Pleasant working environment.
- 5.5 day work week arrangement.
- Location: Bedok Food City (Postal Code: 489950).
- Attractive remuneration based on experience and qualifications.
- Additional benefits available.
For a quicker response, please send your updated CV via WhatsApp to 9857-9292.
