Community and Partnership Manager (Our co-sharing Space)
We are SMET Co-Sharing Space for learning. Our mission is to provide an environment that inspires startups, independent professionals, non-profits, and organisation etc. We are proud of our local community and so we provide a place for organizers to accomplish great things. We achieve all of this with the hospitality mindset.
SMET is looking for friendly, analytical, and detail-oriented person to be the face of Our Co-Sharing Space in the role of Community Manager. You will help us grow the community by creating a great member experience while executing sales and operational tasks with excellence. This is your opportunity to take ownership and responsibility of a mission-driven business with the complete support and experience of the owners. There is a lot of growth opportunity in this position.
Community and Partnership Manager's responsibilities include:
- Community management
- Create a friendly environment to facilitate high member satisfaction
- Espouse Our Co-Sharing Space's values
- Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events, and managing communications within the space and through digital vehicles.
- Seek out information about the business and personal objectives of tenant organizations and their individual members
- Resolve issues between members quickly and in a manner that diffuses tension
- Foster a sense of inclusivity where fresh ideas are welcome
- Be knowledgeable about Our Co-Sharing Space's membership contracts and guidelines, as well as federal, state, and local laws that manage the work environment. Explain these policies to members, as necessary.
- Oversee new member onboarding and member moves out of the space
- Events planning and execution
- Build a quarterly calendar of coworking events that engages all stakeholders:
- Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
- Future members: Lead generation and sales-related events
- Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build Our Co-Sharing Space's CRM and digital community.
- Manage to the allotted budget
- Present our community professionally
- With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup
- Business development
- With the owners, be responsible for setting and achieving sales objectives, occupancy rates, and pricing
- Conduct tours for prospective members
- Contact the local press and community leaders to generate interest in [your coworking space]
- Engage with the local community by attending relevant events they are hosting
- Ensure that new members will fit with Our Co-Sharing Space's culture dynamics and mission
- Maintain a positive relationship with key vendors and our landlord
- Facilities and space management
- Manage all building operations to the satisfaction of members
- Maximize uptime and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
- Keep members aware of facilities issues that may impact them
- Utilize a variety of coworking software applications to manage the space and membership
- Make recommendations to the owners about new features or perks that will entice members
- Submit maintenance tickets for repairs to the facility and key equipment
- Ensure cleaning is conducted to spec
- Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
- Personnel management
- Manage a team to achieve the community, sales, and facilities goals stated above
- Be responsible for the professional development of each team member
- Conduct regular meetings with the entire team to ensure members are aligned on key initiatives and performance goals
- Hold weekly one-on-one meetings with each team member to review the status of individual tasks and goals
- Lead regular performance reviews of team members
- Share perspectives on the team with ownership
Experience and Requirements
- Graduate with degree
- years experience with increasing responsibility in either a sales or customer service role
- Demonstrated project management skills
- Highly technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on
- Experience managing corporate social media campaigns
- Experience with written content generation in a business environment and basic graphic design skills are a plus
- Passion for Our Co-Sharing Spaceand our entrepreneurial community
- Interest in working independently with only occasional interactions with the owners
- Fluent in English. The ability to speak the additional language is a plus.
- High-level ethics, empathy, and dependability
