Industry: Hyperscale Data Centre Developer
MNC Environment
Competitive remuneration package
Responsibilities:
- Provide extensive IT support and assist users in the APAC region.
- Highlight IT support issues and support the escalation path for 2nd and 3rd line to Global IT team.
- Manage the ITIL processes - Incident and Problem management. Highlight areas for continuous improvement and/or automation.
- Ensure Company IT service levels are met and exceeded for response and resolution. Create appropriate knowledge base articles to enable user self-service / self-resolution.
- Ensure all IT assets are properly accounted for in CMDB / Delivery to agreed SLAs and OKRs.
- Undertake any other duties as and when necessary to meet the varying demands of the business and satisfy the needs of the role.
- Maintain confidentiality of all documents and information
Requirements:
- Possess at least a diploma or bachelor’s degree in computer science or related subject.
- 5-8 years relevant working experience
- Familiar with EUC management with focus on Windows 11 operating system. Familiar with Mac OS, JAMF and Apple business Manager
- Experience with modern BYOD, mixed device collaboration environments. Experience with working in predominantly SaaS solution-based environments.
- Familiar with Entra-ID / InTune management, Autopilot and software deployment / packaging.
- Experienced in ITSM ticketing systems such as SNOW or Freshworks. Experience working with 3rd party or outsourced MSPs (Managed Service Providers)
- Experience of working in a multi-cultural environment within a matrix organisation in the region.
- Strong team player, with the ability to work with multiple stakeholders in a multi-cultural environment.
Job ID: LRXW796X
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
20 Cecil Street, #08-09 PLUS Building Singapore 049705
+65 6950 9747
EA Licence Number: 02C4944
Registration Number: R1100011
EA Personnel: Carlo Antonio Dela Cruz
