- Coordinate pre tour work, which include planning of tours, tour logistics, liaising with tour guides and external vendors
- Coordinate post tour work such as collection of customer feedback.
- Ensure that tours run smoothly and maintain high standard of tours
- Provide feedback and work with internal teams (e.g sales) to enhance customer experience
- Assist in ground management by providing support to tour guides and operational staff.
- Involve in searching and scheduling of manpower
- Manage inventory tracking and ensure that all necessary equipment and supplies are available, well-maintained, and ready for use for each tour
- Conduct thorough risk assessment and develop risk management strategies
- Represent the company and interact with clients in a professional and presentable manner.
- Assist in procurement of goods and services required for tours and develop partnerships with suppliers
- Assist in product development and development-based projects.
- Monitor, track and report on feedback and online reviews (e.g. Google My Business, TripAdvisor, Facebook).
- Perform other ad-hoc and admin duties as assigned
- This job is open to local hires and remote workers abroad as well.
- Please note that the salary range and currency will be determined by your work location.
Job Requirements:
- Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
- Working experience in tourism-related industry is a plus
- Excellent communication skills and computer literacy
- Great coordination skills and attention to detail
- Personable and fluent in English
