When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.
We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work® certified.
STRATEGY
- Formulate strategic vision, mission and strategy of the business unit, in alignment with GSL strategy and DSC Global/DSC APAC strategy
- Participate in strategic planning and develop short to long-term (1-5 years) plans for Business growth and protecting our three bottom lines.
- Organization assessment towards creating x-functional synergies and managing resources to ensure future organizational readiness
- Establish Country Business Reviews process in partnership with Country Champions community to review Country business performance and Strategic agenda
ANALYTICS & BUSINESS INSIGHTS
Insights Generation
- Coordinate implementation of data analysis & analytics plans to analyze business intelligence data from different sources, to inform business decisions, support process reviews and drive actionable insights
- Assist in implementing policies and procedures regarding collating and analyzing data, develop new data analysis processes and assess analytics on an ongoing basis
Value Identification & Scaling
- Develop Data Analytics as a product offering to Service Logistic (SL) customer as part of renewal or RFQ or ongoing basis so as to provide DHL with a differentiating factor / competitive advantage
- Identifying and Scaling of the established use cases to all relevant SL accounts (Scaling across network)
Continuous Improvement & Commercialization
- Drive internal Continuous improvement initiatives by leveraging data from multiple sources (e.g. WMS, TMS, Kronos)
- Value capturing the benefits created/realized with Customers and Internal operations; and commercializing the value generated with Customers (and contributing to CI Targets in Customer Contracts)
NETWORK PERFORMANCE & IMPROVEMENT
- Develop globally aligned strategy for MRP (Management Review Process) in APAC
- Deploy best-in-class Performance visibility dashboard via means of single data source and Power BI tool
- Establish framework for process productivity assessment and proactively manage improvement plans
- Drive continuous improvement activities for both Service Performance and Shipment Visibility based on QMS principles of Root Cause Identification & Resolution
- Present and implement operational improvement projects to increase First Time Right performance across the APAC network
- Develop operations Heat Map review to drive operations improvement and service excellence
- Establish best practice sharing strategy cross country, accounts and global to drive improve customer experience
CHANGE MANAGEMENT
- Lead by example with a Can Do Mindset to drive change management through the Service Logistic (SL) network
- Support Countries and sites with change management knowledge and activities
- Drive change management through the APAC network, implementing a new way or performance reporting using the SL BI tool & Digital customer Experience tool (MySC)
- Own the SL BI tool/platform roll out towards our country operations in APAC
- Drive the SL BI tool/platform roadmap, engaging with the global super user community and proving feedback to all new customer agreements to ensure we sell our standard services
COMMUNICATIONS
- Create awareness of the SL standard and product across the network though Snack & Learn, Webinar
- Design, drive and publish the SL Newsletter.
