Job Purpose:
We are looking for a dedicated and customer-oriented Staff Assistant to join our team. In this role, you will play a key part in assisting with the processing of various applications, responding to inquiries, and ensuring service standards are met. If you have strong communication skills, attention to detail, and enjoy providing support to customers, we encourage you to apply!
Key Responsibilities:
- Assist at the PLRD Service Counter during peak periods to address customer inquiries.
- Handle and process Service Replies (SRs) related to applications, licenses, training competencies, and refresher quizzes.
- Manage SRs concerning personal, MHA, and MP appeals.
- Respond to emails from applicants regarding the submission of required documents.
- Answer phone inquiries through the SID’s dedicated hotline.
- Track and monitor the status of SID’s SRs and appeals.
- Ensure that Service Standards for SRs and appeals are consistently met.
- Contact applicants for additional information as required for license applications.
- Provide guidance to applicants on submission requirements and procedures.
- Perform other duties as directed by the Supervisor.
Requirements:
- Must be a Singapore Citizen or Singapore Permanent Resident.
- Work experience in licensing processes or at least 5 GCE ‘O’ Level credits, including English.
- Proficient in written and spoken English.
- Competent in computer use and able to manage tasks under pressure.
- Ability to work independently as well as collaboratively within a team.
- Demonstrated customer service skills with a high level of confidentiality.
- Ability to adhere to Supervisor’s instructions, with working hours strictly from Monday to Friday.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E
• EA License No. 01C4394
• EA Registration No. R24120918 TAM SEE MIN
