Job Description:
- Provide in-house CTRM support to worldwide users during their day to day tasks (including pricing, exposure, pnl, VaR, invoicing matters and more), escalate supports when required to development team and ensure following-up with them. Ownership required on each support to provide best service.
- Understand and challenge CTRM’s enhancement requests from users, in order to liaise with development team.
- Train new comers, as well as current users when required, on any part of the CTRM and/or other in-house applications.
- Operation and problem solving of business applications including jobs monitoring, interfaces and servers in close collaboration with DBA, network, infrastructure and development teams.
Requirements:
- Must have: Working experience of minimum 4 years in the field of IT software applications in the commodities trading business with involvement in business applications change management and day-to-day operation and support
- Bachelor's or Master's degree, preferably in an IT related field
- Excellent communication and presentation skills
- Good analytical and technical skills (SQL, Oracle DB, basic programming) as well as a good perception of user needs and business processes
- Good knowledge of Microsoft products
- Team player
- Self-motivated with the ability to prioritize tasks
- Able to work in a high pressure on-call environment with changing priorities
- Proactive and customer focused with a “make it work” mentality
- Highly responsive, energetic and enthusiastic
- Resourceful and able to think creatively and adapt
