Responsibilities:
- Provide technical analysis and customer support on technical issues and change requirements
- Respond positively to change requirements and drive continual improvement of support practices
- Take ownership and drive effective closure to complex or escalated technical issues
- Responsible for designing and performing test scenarios for software usability
- Organise and plan project tasks and schedules
- Communicate project status to stakeholders and key project participants
- Manage users’ access rights in all environments upon request
- Manage case from internal and external users
- Troubleshoot and resolve issues with vendors
- Improve and enhance features as needed
- Liaise with event committee members for event requirements
- Assist in outline workflow diagram during requirement gathering
- Schedule Project meetings and record meeting minutes
- Any other administrative duties as assigned
Requirements:
- Diploma in Information Technology Computer Science or related disciplines, additional qualifications in Office Administration are advantageous
- Experience in office management software like MS Word and MS Excel
- Proven work experience as an Administrative Executive or similar role
- Excellent written, verbal communication skills, attention to detail and ability to multitask and prioritise
- Strong organisation skills with a problem-solving attitude
Please note that only shortlisted applicants will be contacted. Thank you.
