As the E-Commerce Manager, you are responsible for the sales performance, customer experience, and the overall profitability of COS online store.
In this role, you lead the E-Commerce Team to ensure the runs in the most efficient way. You conduct the strategic planning and all operational as well as commercial activities.
What you will do:
- Responsible for defining and developing COS digital sales strategy for your market in cohesion with the overall seamless sales strategy and the COS brand vision
- Enhance the online store customer experience in your market, to increase selling and online growth
- Collaborate within the E-commerce team, creating an efficient and informative workflow towards the set long and short term goals
- Collaborate with global and regional ecommerce team to align selling, content and customer experience strategy
- Work with merchandising and logistic team to secure fulfilment and shipping
- Analyse selling reports, budget and other available tools to make right business decision to meet selling targets
- Develop, execute and follow up with the ecommerce strategy to drive sales growth
- Accountable for setting the online budget and following up on P&L, supported by controlling (Sales, Returns and other relevant matrix)
- Drive the business forward by constantly analysing and assess the effectiveness of the E-commerce operations and current needs based on market competition, implementing new methods, systems and ways of working where relevant
QUALIFICATIONS
Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.
What you need to succeed
- Previous working experience in a Ecommerce Manager from brands, or marketplace platforms.
- Prefer to fast fashion/ retail/ beauty industry
- Excellent communication and presentation skill
- Highly analytical and proficient in the use of Microsoft Office/ Google Analytics, GA4, Adobe Analytics
- Work with result-driven
- Ability to balance strategic planning with day-to-day execution
- Excellent problem solving & decision making abilities
- Able to work flexibly, multi-task and determine key priorities
ADDITIONAL INFORMATION
This is a full time permanent contract based at our regional office in Singapore.
