- Addressing customer questions, concerns, and complaints via various communication channels, including phone, email, chat, or social media.
- Investigating and resolving customer issues promptly and effectively, striving for first-contact resolution whenever possible.
- Maintaining a deep understanding of the company's products or services to provide accurate information and guidance to customers.
- Keeping detailed records of customer interactions, including issues raised and solutions provided, for future reference and improvement.
- Collaborating with the team and sharing customer feedback to help identify areas for improvement in products, services, or support processes.
- Coordinating between China and Singapore
- Handling Logistic from China to Asia Pacific
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