Job Responsibilities:
• Communicate with current and potential clients via telephone, email, online chat, or social media
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Maintain a courteous and calm manner at all times to de-escalate stressful situations
• Document personal information to create, update, or adjust customer accounts
• Prepare call-related information for purposes of auditing and reporting
• Provide and respond to feedback about any aspect of the job or its duties
• Suggest products and services to clients based on their requests and needs
• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Others as may be task by Management
Requirements
• Prior experience working in call centers or as an at-home customer service agent
• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
• Bilingual language skills a plus
• Excellent verbal and written communication skills
• Ability to remain calm and composed in a fast-paced, high-pressure environment
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
