Responsibilities:
· Work with Product Owners and Product Principals to implement and support EID devices to authenticate and access to M356 apps and onboarded enterprise apps
· Conduct system health check and proactively identify and troubleshoot issue in end-to-end manner.
· Manage the change, release, incident, problem management processes in ITSM platform.
· Document processes and configurations for knowledge base and FAQ for agencies to self service.
Requirements:
· Previous success with Identity and Access Management (IAM) and governance processes. Candidate should be well-versed in Entra ID (Azure AD), Active Directory, Enterprise Applications, Conditional Access Policy management, MFA, and SSO
· Experienced in deploying, configuring and troubleshooting the EntraID authentication and access for federated login with on-prem Active Directory and ADFS and cloud login.
· Experienced in modern authentication protocol such as OIDC, SAML, Sign-in methods (WHFB, MFA, cert/key-based) to support the devices, users and application access.
· Candidate who can automate routine tasks related to Entra ID management. They should be able to write scripts, automate user provisioning, and streamline
processes.
Preferred certifications and skills:
· Microsoft Identity and Access Administrator
· Microsoft Azure Administrator Associate
· Graph Explorer or the Microsoft Graph PowerShell SDK
· Devops such as Gitlab, Jira, Confluence
