Responsibilities:
- Provide support for customer applications (on-premises and Cloud / SaaS based) directly and via triage to 3rd party support vendors where appropriate.
- Provide support for customer reporting solutions created using SQL, Crystal Reports, Excel and Power BI
- Write functional and technical documentation for applications and reporting solutions.
- Engage in Database Administration/Maintenance tasks on SQL Server and Azure SQL
- Respond to business user requests for change in application functional capabilities and engage with technical leadership on business demand for feature development.
- Participate in Projects involving application or data components as a SME.
- Provide high-quality support for the business-critical application(s) or data system.
- Develop and maintain an in-depth detailed knowledge of the applications you manage, including data structures, scheduled jobs, reports, and interfaces to other applications.
- Maintain know-how documentation of all the support tasks with resolution.
- Develop programmes and processes for internally developed IT systems to deliver efficient business processes.
Requirements:
- Experience in supporting and developing solutions for the Office 365 Platform including SharePoint Online, Power Automate (Flow), Power Apps, Forms Bookings etc. Operational support experience of SQL servers and knowledge of SQL Query.
- Experience supporting SaaS applications and web-based services. (websites, web applications)
- Demonstrate a good understanding of data / information architecture, Microsoft data lake, data pipelines and API integration.
- Application Knowledge of the following systems would be beneficial (Zendesk, Freshworks products (Freshdesk, Freshchat, Freshmarketer), Momentus EBMS Event Booking Management System, Online Bookings System, POS - TigerNix)
- Experience with PowerShell or other scripting code proficiency( vbscript / python)
