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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Guest Service Officer
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Guest Service Officer

Beverly Hotel Pte. Ltd.

Beverly Hotel Pte. Ltd. company logo

Job Highlights

· Positive Working Environment

· Fixed Allowances

· AWS + Quarterly Performance Incentive Bonus

. Career Growth


Guest Service Officer Job Description:

A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating a positive first impression for hotel guests. Key responsibilities include:


1. Guest Check-In and Check-Out:

- Efficiently process guest arrivals and departures.

- Distribute room keys and inform guests about room amenities and hotel services.

- Address guest inquiries, requests, and concerns promptly and professionally.


2. Customer Service Excellence:

- Exhibit exceptional customer service skills, making guests feel welcome and valued.

- Provide accurate information about the hotel, local attractions, and services.

- Handle guest complaints or issues with patience and effective problem-solving.


3. Payment Processing:

- Collect payments for hotel accommodations and additional services.

- Maintain accurate billing and payment records.


4. Communication Skills:

- Possess strong verbal and written communication skills to interact with guests and colleagues effectively.

- Handle phone inquiries and reservations courteously and professionally.


5. Computer Proficiency:

- Utilize basic computer skills for guest check-in, reservations, and record-keeping.

- Familiarity with hotel management software is a plus.


6. Professional Appearance:

- Maintain a neat and professional appearance.

- Greet guests with a friendly smile and offer assistance as needed.


7. Physical Stamina:

- Be able to stand for extended periods.

- Handle luggage and assist guests with mobility as required.



Job Requirements:

- Candidate must possess at least GCE O-level or equivalent.

- Minimum 1 year of hotel front office working experience is preferred. Candidates with no related experience will also be considered, as on-the-job training will be provided.

- Pleasant and well-groomed.

- Good communication and interpersonal skills.

- Enjoys interacting with guests and working in a fast-paced environment.

- The candidate must be able to work rotational shifts, weekends, and holidays (9–12 hours).

- A good team player, can work independently and is able to work under pressure.


If you meet these requirements and are excited to be a part of our dynamic and growing team at Beverly Hotel Elements, we encourage you to apply. Join us in creating unforgettable experiences for our guests while embarking on a rewarding career journey in the hospitality industry.


We look forward to having you as a part of our Beverly Hotel Elements family!

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