Responsibilities
• Provide day-to-day support of IT computing devices and troubleshooting via emails, phone calls, and walk-ins
• Perform first level support to troubleshoot and solve technical issues
• Perform L2 and L3 escalations if necessary and required
• Ensure and follow help desk procedures for all call and ticketing tracking from start to end (initial support to resolution)
• Take ownership of all problems reported to the help desk. For outstanding issues pending user response, report and alert the IT Manager / POC for internal escalation procedure
• Interface with other maintenance vendors (vendor management) for problem reporting and resolution
• Perform IT project rollout as planned by the Customer, including new PC purchase. receiving, move and change (IMAC Services)
• Responsible for accurate record keeping, tracking and processing of all documents related to IT
Requirements
• Min 2 years of experience in administration and support of Desktop Applications.
• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS
• Hardware Skill – Desktop, Laptop, Printer and Scanner
Licence no: 12C6060
