Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.
The Opportunity
The incumbent shall act as first level support and resolution to all reported issues, incidents and queries related to IT (hardware, software and company's application) and participate in all infrastructure improvement activities. Daily tasks will include managing the helpdesk service requests, incidents, hardware maintenance and end user support. This shall also include supporting of collaboration communication, systems and telecommunications system. Essential duties and responsibilities include the following IT Support and Services:
- Provide first level end user support and resolution, for telephone/email enquiries and issues/incidents related to Hardware, Applications and in-house software (troubleshooting, VPN, wireless, etc)
- Logging of all IT service desk calls and service requests; these include documentation of all user issues/requests/resolution into ticketing system
- Working closely with IT System Engineering team to ensure compliance to operational requirement, security processes and provide IT technical assistance wherever necessary
- Working closely with IT Software team to ensure escalated tickets are attended to and closed. Provide software IT technical assistance wherever necessary
- Participate in IT projects when required; not restricting to Infrastructure activities only
Requirements
- Diploma in Computer Engineering or related
- At least 2-3 years of onsite desktop support experience in hardware diagnosis and troubleshooting in a medium-large size organization
- Hands-on experience in supporting PC/notebook hardware, network printer, MS Windows and standard software (MS office, Antivirus, internet browser) and Outlook client, desktop setup, wireless setup, Active directory, VPN setup/troubleshooting
- Basic knowledge of System Server Administration
- Good communicator with strong problem-solving skills
- Ability to work in a team environment to engage and motivate team members
- Positive attitude, able to work well with culturally and geographically diverse teams
About the Company
A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles.
At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.
We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognized for commendable people practices such as:
- HR Asia Best Companies to Work for in Asia for 8 years running (2015 - 2019, 2021 - 2023)
- Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
- Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
- Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
- Merit for Singapore Health Award as awarded by Health Promotion Board
- Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
- Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
- Bronze Award in HR Excellence Award 2019 for Excellence in HR InnovationThe emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.
You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application.
