Summary of Responsibilities
- Conduct outlet briefings
- Ensure that outlet logbooks are up to date
- Ensure colleagues' grooming standard are being met and maintained to demonstrate a professional image for our guests
- Establish and maintain a monthly training plan according to the standards required
- Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager
- Guide the operations to ensure that guest satisfaction is monitored and where appropriate, rectified
- Ensure that the restaurant is staffed according to operational needs at all times
- Assist the manager in liaising with other departments to ensure that outlet features are in good and clean condition
- Ensure that the place of work and surrounding area is kept clean and organized at all times
- Handle all guests’ requests and complaints politely, promptly and professionally
Job Requirements
- Minimum three (3) years of F&B experience in a same capacity in international luxury hotel groups
- Able to do shifts and work on weekends, 5 day work week
- Service-oriented team player with excellent interpersonal and communication skills
- Able to multi-task and work under pressure in a fast pace environment
