1. Beverage Preparation
- Prepare and serve a variety of hot and cold beverages, including coffee, espresso drinks, tea, and specialty beverages.
- Use coffee machines, grinders, and other equipment to brew coffee and espresso-based drinks.
- Follow specific recipes to ensure consistency in beverage preparation.
2. Customer Service
- Greet customers warmly and take orders in a friendly, professional manner.
- Engage with customers, answer questions about menu items, and make recommendations.
- Handle complaints or special requests courteously and efficiently.
3. Cash Handling & Point of Sale
- Operate the cash register or point-of-sale (POS) system.
- Accurately process transactions (cash, credit, and digital payments).
- Maintain knowledge of daily specials, promotions, and discounts.
4. Maintaining Cleanliness & Organization
- Keep the coffee-making area clean and organized, ensuring health and safety standards are met.
- Clean and sanitize equipment, utensils, and work surfaces regularly.
- Restock ingredients, coffee beans, syrups, and supplies as needed.
5. Teamwork
- Collaborate with other baristas and kitchen staff to ensure efficient service.
- Support colleagues during peak hours and contribute to the smooth operation of the café.
6. Inventory & Supply Management
- Monitor stock levels and report low supplies to management.
- Assist in inventory checks and ordering new supplies.
7. Menu Knowledge & Education
- Stay updated on menu changes, new beverage offerings, and seasonal promotions.
- Educate customers about different coffee blends, brewing methods, and flavors.
- Participate in training to improve coffee-making skills and product knowledge.
8. Promoting a Positive Café Atmosphere
- Create a welcoming and comfortable environment for customers.
- Arrange seating areas or displays attractively.
- Engage customers in conversations, helping to build rapport and a loyal customer base.
