Job – Objective / Position Description:
Restaurant Manager will oversee the daily operations of our restaurant, ensuring that our guests receive an exceptional dining experience. You will be responsible for managing the restaurant team, monitoring financial performance, and maintaining high standards of food quality, safety, and cleanliness.
Responsibilities (Key Result Areas & Activities)
- Manage and lead the restaurant team to ensure that all aspects of the restaurant’s operations run smoothly and efficiently.
- Oversee all front-of-house and back-of-house operations, including managing inventory, monitoring food and beverage quality, and maintaining cleanliness and safety standards.
- Ensure that all customers receive an exceptional dining experience, from the moment they walk in to the restaurant to the moment they leave.
- Build and maintain strong relationships with customers, vendors, and team members to ensure the success of the restaurant.
- Work closely with the marketing team to ensure the restaurant’s marketing efforts align with the overall business objectives and customer needs.
- Monitor financial performance, including sales, costs and profitability, and develop action plans to address any issues or areas for improvement.
- Train and develop the restaurant team, including conducting regular performance evaluations and providing coaching and feedback to improve performance.
- Stay-up-to-date on industry trends and best practices, and make recommendations for improvements to the restaurant’s operations and offerings.
- Have the knowledge required to participate in the formulation of food and beverage menus of the restaurant.
- Handle disciplinary issues, conducting annual team review and confirmation of staff.
- Ensure the strict compliance by all staff to company’s standard operating procedures.
- To attend meetings, providing updates on operations, sales records, and feedback (if any).
- To work closely and cultivate strong teamwork with all colleagues and ensure smooth operations.
- Any other ad-hoc duties and responsibilities as assigned.
Required to - KNOW (Skills, Knowledge & Behavior)
- Degree in Hospitality Management, Business Administration, or related field preferred.
- At least 3-5 years of experience restaurant management or a related field.
- Strong sense of ownership coupled with leadership skills and the ability to manage and motivate a team effectively.
- Proven track record of sales with key performance indicators .
- Excellent communication skills, including the ability to communicate effectively with customers, team members, and senior management.
- Demonstrated ability to manage financial operations, including budgeting, forecasting, and managing cost.
- Strong problem-solving skills and the ability to make quick decisions in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- In-depth knowledge of the restaurant industry, including trends, best practices, and regulations.
- Flexibility to work evenings, weekends, and holidays as needed.
