Job Description:
- Manage the day-to-day operations including project management, resource allocation, financial planning, and workflow optimization across assigned regions (chiefly, in the Middle East and APAC countries)
- Collaborate with senior management to develop and execute regional business strategies and growth plans
- Develop and implement operational strategies, and drive continuous improvement initiatives to achieve organizational goals
- Lead and manage operational projects, including process enhancements, system implementations, and new initiatives, ensure high quality service delivery
- Develop and implement operational procedures and best practices to streamline processes and improve efficiency
- Manage vendor contracts and service agreements and ensure compliance
- Oversee the resolution of IT incidents and service requests, ensuring prompt and effective responses to minimize disruption
- Build and lead a high-performing team, foster a collaborative and positive work environment to enhance team engagement and productivity
- Address and resolve any operational or financial issues in a timely manner
- Work closely with the finance team on regional financial matters, including but not limited including budgeting, forecasting, monitoring expenditures, and optimizing financial performance related operations
- Prepare and present regular reports on operations and financial performance to senior management
- Collaborate with key stakeholders, including finance, IT, and business units, to align operations with organizational goals
- Build and maintain strong relationships with clients, partners, and other stakeholders
Requirements:
- Diploma/ Degree in Business Administration, Accounting, Finance, or a related field
- Minimum of 6 years of relevant experience in operations management and accounting within the software or technology industry
- Strong knowledge of financial principles, budgeting, and accounting practices and proficiency in operational and financial software tools and systems
- Outstanding team and project management skills, capable of handling complex situations and making effective decisions
- Exceptional analytical, problem-solving skill
- Ability to travel as needed
- Strong leadership abilities, and a deep understanding of the local market
