Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.
1.Job Purpose
The Head Hostess / Host is responsible to greet customers and to ensure that all guests receive an amazing experience from their first point of contact with the team
2.Principal Accountabilities
2.1 Greets guests, escorts them to tables, and provides menus
2.2 Manage waiting list and coordinate with Guest Relation Manager
2.3 Offer appropriate seating arrangements
2.4 Receive and record customers dining reservations
2.5 Set up dining rooms and make reservation arrangements
2.6 Ensure all orders are filled in a timely and accurate manner
2.7 Maintain clean and organized tables and work area
2.8 Observe proper grooming and personal hygiene at all times
2.9 Assist waiters and head waiters when needed
2.10 Ensure all guests receive positive and professional Greeting to the highest standards to exceed the customer's expectations
2.11 Handles guest problems and complaints
2.12 Manages the Hosts working schedules
2.13 Attend all regular departmental briefings and contribute to an open communication within the assigned team
2.14 Performs other duties pertinent to this job as assigned.
3.Communication & Working Relationships
3.1 Interacts with customers and shows willingness to serve them with a pleasant attitude
3.2 Communicate professionally with the supervisor in charge
4.Knowledge, Skills, and Experience
4.1 Minimum 3 years of experience in similar position in hospitality industry and fine dining concept
4.2 Fluent in English
4.3 Excellent communications and interpersonal skills
4.4 Basic computer skills (recommended to have previous experience in restaurant software)
4.5 Customer oriented with a positive attitude and smiling face
4.6 Friendly and approachable
4.7 Cooperative and self-giving team player
4.8 Ability and willingness to perform under stress
4.9 Positive and high energy level
4.10 A willingness to go the extra mile in ensuring guests' needs are met
4.11 A huge passion for customer service and hospitality
5.Physical Requirements of the job
The job of the Head Hostess/Host may require:
5.1 Covering different shifts and working during public holidays
5.2 Stressful conditions
5.3 Standing for long hours
