The ServiceNow Consultant is responsible for designing, developing, and implementing custom ServiceNow applications and solutions with a focus on ITSM, ITOM, ITAM, and GRC modules. The role involves configuring modules like Incident, Problem, Change, Service Catalog, Knowledge Management, and CMDB, creating workflows, and integrating ServiceNow with external systems. Key tasks include platform administration, troubleshooting, and ensuring best practices for development. The consultant will collaborate with stakeholders and cross-functional teams to align requirements, provide technical expertise, and maintain detailed system documentation. Strong communication skills and at least 8 years of relevant ServiceNow experience are required.
Qualifications:
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum 8 years in ServiceNow IT development and administration.
- Technical Skills: Strong expertise in ITSM, ITOM, ITAM, GRC, JavaScript, Flow Designer, and API integration.
- Soft Skills: Teamwork, communication, and stakeholder management.
Nice to Have: Experience with AIOps.
