Duration: 1 year contract
Location: Novena
Working Hours: Monday – Sunday (Based on duty roster). Up to 44 hours per week.
Responsibilities:
- Assist respondents to complete selected surveys online or via manual collection. Ensure submissions via manual collection of the completed survey data are keyed into the system.
- Conduct field visits for selected respondents that are not contactable via phone.
- Perform daily updates of call outcomes using Excel files assigned to them.
- Work closely with team-mates on assigned respondents to attain surveys completion
- Handle objections from selected respondents in terms of survey participation professionally and politely.
- Update daily report accurately to account for productivity and surveys attainment.
- Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
- Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
- Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
- Attain key performance indicators (KPI) established.
- Perform any other ad-hoc duties as assigned.
Requirements:
- Possess minimum Diploma or equivalent.
- Equipped with work experience in survey operations, sales, or customer service role.
- Possessed at least 2-3 years’ experience in supervisory position.
- Those without the academic qualifications will be considered with relevant work experience.
- Applicants with call center background, direct sales and customer fronting will be advantageous.
- Proficient in Microsoft Excel, PowerPoint, Word. and internet usage.
- Only Singaporeans may apply.
Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin
