· IT Asset Management
· Manage the Configuration Management Database (CMDB);
· Receipt of assets delivered;
· Handover of assets to AFM for IT Resource provisioning;
· Monitor the utilisation of hardware/software/licences;
· Assist in assets disposal;
· Asset Tagging.
· General Support
· Preparation, sending and uploading of advisories/announcements;
· Administration of mailbox (handling of standard queries e.g. about tech refresh, printer, token replacement, etc);
· Sourcing for small value purchase peripherals;
· Testing of IT Services;
· Physical Keys management;
· Any other Ad-hoc duties when required.
· Mobile Devices Support
· Preparation of Mobile Devices;
· GoMAX provisioning;
· Apple/Google accounts creation;
· GoMAX forms filling and submission;
· Mobile OS upgrade and Software Installation/Uninstallation;
· Monitor the various services billing and verification.
