SR/Asset Admin
Overall ownership of asset management and asset lifecycle management
Managed physical asset and ensure accuracy of master asset database
Manage issue of assets e.g. ipad, vpn tokens, secure thumbdrive to users
Manage asset shipment to and from overseas users
Manage asset in storeroom and perform weekly stock-take of assets in storeroom
Laise with relevant parties for disposal of asset
Raise incidents, service request and change request for related IT service and Mobile devices,
and its reporting
Undertake change coordinator role to route Incidents/SR/CR to relevant parties
Follow-up of Incidents/SR/CR raised till closure
Renew and update maintenance and service contracts info
Identify and apply measures to ensure appropriate actions are taken during onboarding and off
boarding process of users
Perform review of user accounts reports and submission
Consolidate data for security report submission
Provide ad-hoc report when required
Manage VoIP admin matters like assigning extension numbers
Respond promptly to requests raised by requestors
Provide timely status updates to relevant parties, including service desk and liaising with
hardware vendors