Details:
We are looking to hire IT personnel with positive work ethic, keenness to learn, and who will thrive in a fast-paced environment to be responsible for the running of our IT systems and the management of the technical support of our office. If you are someone who enjoys being in charge of a variety of responsibilities from ensuring that our network system is functioning, to staying updated on the latest IT developments to mitigating any risks of possible cyber threats, then this is the role for you.
Company Overview:
We are a law firm in the CBD. Our work environment is friendly, energetic, exciting and fast-paced, and we make it a priority to provide our employees with quality training and opportunities for professional development.
Responsibilities:
- Respond to IT requests according to defined SLAs, and provide Level 1 and 2 support to end users, including troubleshooting, diagnosing, and resolving end-user reported issues
- Deploy, manage, and maintain desktops, laptops, and other related hardware and software
- Take responsibility of desktop administration activities and support assigned applications; including maintaining the inventory of the company’s assets
- Monitor IT related license renewals and make appropriate recommendations to the stakeholders for effective solutions
- Work with the IT team to provide assistance with data storage and security management, document management and database management
- Provide support for day to day IT infrastructure requirements
- Communicate effectively with senior stakeholders of the firm while providing well-informed advice pertaining to technical or security topics
- Maintain good communications with vendors and to be able to breakdown the technicalities presented by the vendor
Requirements:
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
- At least 5 Year(s) of working experience in the related field, preferably a professional service firm, is required for this position.
- Specialised in IT/Computer - Network/System/Database Admin or equivalent.
- Good command of written and spoken English
- Good interpersonal skills; strong team player
- Ability to perform well in a fast-paced environment and willingness to go above and beyond
- Organized, thorough and meticulous
- Proficient in MS Word, Excel and PowerPoint
- Well versed with management of applications for video conferencing (eg. Zoom, MS Teams) and document conversion tool (eg. Adobe Acrobat)
- Experience with on premise server infrastructure and well versed with management of Microsoft Active Directory Service, Printer server management, File server management and Microsoft Exchange server management will be a plus
- Additional experience such as with cloud hosting platforms such as Microsoft Azure and Amazon Web Service will be advantageous
- Candidates with more experience may be considered for more senior positions
All applications will be treated with full confidentiality.(Only shortlisted candidates will be notified.)
