Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Corporate and Investment Banking (CIB) Technology, under the Payments Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Work as a face-off between APAC business stakeholders (Sales, Product, Operations and Client services) and technology teams
• Collaborate with Production Management teams across APAC branches and global PM Leads on Stability initiatives, stakeholder management.
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Required qualifications, capabilities, and skills
• Bachelor's Degree in Computer Science or equivalent
• Formal training or certification on software engineering concepts and 5+ years of proven technology experience managing complex client demand, driving technology solutions and meeting business and client expectations in an Application Support role
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Possess technical skillsets such as Unix / Linux technologies, Shell scripting, PowerShell, Python, Oracle / SQL, Cassandra, monitoring tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace) and messaging frameworks (Kafka, MQ)
Preferred qualifications, capabilities, and skills
• Possess good working knowledge in one or more general purpose programming languages and/or automation scripting
• Possess practical experience with public cloud, with AWS Certification as a plus
• Experience working in banking and payment domain: High and low value payment, SWIFT, Real time payment, collection, cheque clearing, tax payment, partner bank system
• Collaborate with the ability to foster relationships effectively with diverse groups across geographies
• Possess the ability to multi-task, handling complex requirements and is adaptable
• Experience in Program management is preferred
• Flexibility to commit to weekend work where required
To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=fa28a37e7d74fd23b85761d28170930c
