- Leading MNC - Industrial Automation & Connectivity
- Regional Travel Opportunities (About 40%, depending on business needs)
About Our Client
My client is a global leader in industrial connectivity technology, providing innovative solutions for electrical, electronic, and optical connection, transmission, and networking. My client serves a wide range of industries, including machinery, automation, transportation, and renewable energy, with robust products like connectors, cable assemblies, and device connectivity solutions.
Job Description
- Lead and oversee local Customer Service (CS) Managers across the Asia region, ensuring effective implementation of a comprehensive CS strategy aligned with my client's business goals, with up to 40% regional travel.
- Analyse customer feedback and processes to identify areas of improvement, develop action plans, and allocate resources to enhance service delivery and efficiency.
- Set performance targets and manage the Asia CS hub to ensure exceptional service standards are consistently met or exceeded.
- Provide strategic leadership and coaching to the regional CS team, fostering a high-performing, compliant, and customer-centric environment.
The Successful Applicant
- About 10 years of B2B work experience in Customer Service, including experience leading a regional CS teams
- Background knowledge in Manufacturing, Industrial Automation, or Connectivity sectors is a plus to understand the technical jargons of the products and solutions provided
What's on Offer
This is an opportunity for you to expand your regional portfolio; to lead and manage local CS managers to achieve high service levels and drive improvements to service processes across the Asia region.
Contact
Trina Soh (Lic No: R22107139/ EA no: 18C9065)
Quote job ref
JN-102024-6552989
Phone number
+65 6416 9812
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