We are seeking a dedicated and resourceful IT professional to join our team, responsible for ensuring the smooth operation and lifecycle management of critical application systems. This role involves providing comprehensive application support, managing system integrations, and enhancing user experience by bridging the gap between users and vendors. The ideal candidate will have a strong background in platform/SaaS system lifecycle management, a passion for aged care, and the ability to collaborate with stakeholders to implement secure, reliable, and user-friendly IT solutions.
Responsibilities
Application Support and Maintenance
• Provide application support in resolving and troubleshooting problems together with users and vendors for further investigations
• Track and manage all incidents to ensure resolution/escalation to the relevant support staff/vendors
• Manage the interface and integration requirements between IT application systems
• Maintain user documentation including release notes, training guides and UAT documentation
• Provide IT domain knowledge to users when required
System Lifecycle Management
• Manage the lifecycle of systems, including planning, analysis, design, implementation, testing and integration, and maintenance
• Perform analysis of existing application software and explore new solutions to improve business efficiency
User Experience and Service Management
• Responsible for user service management of the applications, ensuring systems are both functional and user-friendly
• Facilitate end-user training to ensure the correct usage of IT application workflows by users.
• Bridge the gap between users and vendors by managing user services and translating users’ requirements into effective system solutions
Vendor and Stakeholder Management
• Collaborate with vendors to tailor solutions to specific user needs.
• Manage and govern IT service providers and vendors to ensure SLA commitments are met
• Partner users in evaluating IT solutions and products so that the solution implemented is secure, reliable, and has the necessary vendor support/warranty in place
Security and Compliance
• Ensure compliance of all security measures in application development processes
Resource Management
• Manage and monitor IT budget, procurement and utilisation relating to systems and applications
Others
• Any other assignments/projects as required by the Supervisor
Requirements
• Possess a Degree in Digital Healthcare, Computer Science, Information Technology or related fields
• At least 2-3 years of experience in Platform/SaaS system lifecycle management, a good understanding of systems approach and how digitalisation impacts processes. Experience working in a healthcare setting is advantageous.
• Ability to work with external and internal stakeholders.
• Experience with application development will be an added advantage
• Strong analytical skills and ability to work independently
• Good time-management skills and the ability to work under pressure
• Comfortable learning new technologies as needed for new solutions
• Proactive, resourceful, willingness to learn and take on responsibilities
• Must be willing and able to travel across Singapore to support remote sites when required
• Passion and keen interest in the aged care sector.
• Good communication skills, both verbal and written, for effectively conveying ideas and exploring the latest technologies with users and stakeholders.
