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Jobs in Singapore   »   Jobs in Singapore   »   Business Management / Project / Planning Job   »   [Min NITEC, Liase With Business Partner, Office Hours 5 Days] 6 Months Contract Customer Service Officer (Convertible) - UP$3000 #HJCT
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[Min NITEC, Liase With Business Partner, Office Hours 5 Days] 6 Months Contract Customer Service Officer (Convertible) - UP$3000 #HJCT

Recruit Express Pte Ltd

Recruit Express Pte Ltd company logo

Requirement:

  • Have Call centre exp/ Customer Service
  • Min Nitec/Diploma
  • Handle sales orders, customer and client enquiries/complaints.
  • Provide high service levels to the respective customers and clients.

General Responsibilities

  • Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
  • Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
  • Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
  • Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
  • Provide feedback to supervisor on improvement areas based on customer/client issues
  • Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
  • Maintain up-to-date information on processes, products, price lists, etc.
  • Liaise with respective operations team for issues, follow-up and actions
  • Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

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