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Jobs in Singapore   »   Jobs in Singapore   »   Front Office Executive (GCW)
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Front Office Executive (GCW)

Millennium & Copthorne International Limited

Millennium & Copthorne International Limited company logo

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.


Key responsibilities

· Attend to guests’ inquiries and provide prompt responses and assistance

· Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches

· Develop and maintain professional relationship with house guests and extend service whenever required

· Manage front office operations and optimize solutions to ensure guests satisfaction

· Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information

· Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

· Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

· Work closely with other departments and co-workers as part of a team


Requirements

· Able to communicate effectively in a fast paced environment

· Customer service oriented to provide quality service standards

· 1-3 years of experience in a similar capacity, hospitality or tourism

· Exceptional interpersonal skills to enhance the service standards throughout the operation

· Ability to work effectively in an innovative, fast-paced and multi-tasked environment

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