The hotel manager oversees all the events, activities, and operations in a hotel. They make all the necessary decisions in their assigned division and ensure all hotel rules and policies are implemented. The manager monitors the tasks of personnel and workers, sets goals and plans to promote and improve the service of their department; and is tasked to give schedules and assignments to each worker. He/She handles clients’ complaints and compliments about their department and ensures that events are well organized. The manager also welcome guests and customers as they enter the hotel. The manager ensures the security of their guests and the entire hotel or hotel department. As a hotel manager, he/she must be very organized, systematic, patient, motivated, confident and a hard worker. He/she must possess excellent written and oral communication skills, strong leadership skills, analytical and problem solving skills, good customer service skills and multi-tasking skills. The hotel manager should work well under pressure, even with minimal supervision. He/she should also be able to work independently or as part of a large team.
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