Responsibilities:
Monitoring of all systems, applications and network infrastructure events using the monitoring tools. Analysis of incidents based on event management matrix. Escalating incidents to Level 2 support engineers where required.
Perform daily activities as documented in the daily checklist To monitor, track and update the change management activities & routine activities Ensuring that all outstanding activities/tasks are documented and handed over to incoming shift.
To send SMS to stakeholders for any P1 incidents Activates and facilitates the Technical/Management Bridge when required Requirements:
At least 3 years of IT experience with at least 2 years as a command centre operator in an enterprise command centre Minimum of 2 years of Event Management and Incident Management experience.
Any adhoc duties as required or assigned.
