The Applications Support Senior Analyst is a seasoned professional role in Securities Services Custody in Singapore.
- Applies in-depth disciplinary knowledge, contributing to the quick solutioning of issues and contributing towards operational excellency of applications.
- Integrates subject matter and industry expertise within Securities services/Custody business.
- Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
- Requires good analytical skills in order to prioritize, validate and troubleshoot complex and dynamic issues.
- Strong communication and diplomacy skills are required.
- Involved in coaching and training of new recruits.
- To work in collaboration with global team operating from various geographical locations to support follow the sun shift model.
- Work and performance of all teams in the area are directly affected by the performance of the individual, to be consistent in performance.
- Contributing towards Continuous improvement projects to bring more productivity and efficiency.
Responsibilities:
- The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
- Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Start of day checks, continuous monitoring, and regional handover.
- Perform same day risk reconciliations
- Develop and maintain technical support documentation.
- Identifies ways to maximize the potential of the applications used
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensures that storage and archiving procedures are in place and functioning correctly
- Formulates and defines scope and objectives for complex application enhancements and problem resolution
- Reviews and develops application contingency planning to ensure availability to users.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Participate in application releases, from development, testing and deployment into production.
- Engages in post implementation analysis to ensure successful system design and functionality.
- Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Acts as advisor or coach to new or lower level analysts.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 5-8 years experience in an Application Support role.
- Experience installing, configuring or supporting business applications.
- Experience with some programming languages and tooling like .Net, SQL, Autosys, ITRS Geneos, IBM MQ Websphere, File transfer protocols, Web servers, understanding on ECS, rabbit MQ, microservices, kafka., etc and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Exposure to SRE.
- Expertise in ITRS, Grafana would be a great add on.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder.
Education:
- Bachelor’s/University degree or equivalent experience
