Responsibilities
· Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management
· Investigate production issues, respond based on production defect severity SLAs
· Log incident ticket for production issues and user queries
· Follow up on defect and incident closure and meet incident closure KPI
· Make sure system availability as per respective agreed SLA
· Ensure daily end of day execution for supported applications complete successfully
· Perform annual Disaster Recovery (DR) exercise for supported applications
· Ensure application incident & task documentation is properly updated for each production release
· Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc.
Skills/Requirement
- Bachelor’s Degree or Master’s degree in Computer Science or related field
· Minimum 5 years of experience working in Banking IT industry support.
· Good to have experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
· Understanding of ITIL methodology will be an added advantage.
Essential Technical Skill:
· Hands-On experience in writing / debugging scripts, code, database queries
· Knowledge of SQL and relational databases – traditional RDMS, such as SQL
· Strong understanding of Unix, Linux and Windows
· Knowledge on Tetherfi Products will be added advantage.
· Implementation experience in Avaya Contact Center Products and services.
· Software Engineering & Change Management
· Solid understanding of resiliency and redundancy designs
· Interfaces and Messaging systems
Interested candidates, who wish to apply for the above position, please send in your resume to: [email protected]
PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)
We regret to inform you that only shortlisted candidates will be contacted.
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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
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