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Role: Production Support (L2)
Job Requisition Number: INGSFB001
Job Level: 3 – 5 years of relevant experience (L2)
Location: Singapore
Job Objectives:
To work with production support led to provide level 2 support of Core Banking applications
Key Responsibilities
- To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
- To provide support during end of day batch run
- To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
- To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.
Key Requirements:
Must have: -
• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support
Good to have:
• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc
Essential technical skill: -
• Familiar with OS/400 system
• Familiar with RPG, COBOL language
Please forward your resume in MS word format to [email protected] and
Please refer your friends for any IT openings as we have various positions.
Please do not send PDF Format Resume . Send the following details
1. Notice period
2. Current Salary
3. Expected Salary
4. Visa Status in Singapore
5. Current Location
