What the role involves:
- Handle and execute day-to-day Air Freight and Sea Freight Forwarding Export activities and Customer Service Shipment booking from Shipper
- Ensure smooth daily workflow, co-ordinate with operation section and traffic
- Maintain good relationships with both internal and external stakeholders
- Track and monitor shipments status and inform customer accordingly
- Handle all customers' enquiries timely and effectively
- Ensure Pre-alerts to destination offices via email
- Manage problems, answer general inquiries and complaints for both local and overseas
- Respond to emails promptly
- Ensure compliance with customers Standard Operating Procedures
- Ensure all data are updated timely and correctly in the system
- Work with billing team to close off jobs and issue invoice
- Take lead in operational issue resolutions
- Implement improvements to enhance service capability within the team
- All other ad-hoc work instructions from Supervisor / Manager
Required Qualifications, Skills & Experience:
- Dipolma
- At least 2 years in Sea freight or Airfreight and familiar with export/import process
- Good understanding of Incoterms 2010
- Self-discipline, initiative, responsible and independent in a fast-paced environment
- Well-organized on planning work tasks and meticulous
- A good team player with good interpersonal, communication skills and positive attitude
- Competent in Microsoft Outlook, Excel and Word
