Job Responsibilities
- Providing excellent customer service, handling inquiries via email, phone, and in-person interactions
- Responding to concerns, queries, and feedback in accordance with regulations and guidelines
- Assist and furnish research and reference services to library users upon request
- Maintain and manage of E-resources to ensure up-to-date and accuracy data
- Process interlibrary loans and updates to ensure accurate inventory data
- Provision of information assistance to meet library users' requirements
- Ensuring and maintaining library etiquette and ensure area is clean and organized
- Performing updates and revisions in the system • Library management team include overseeing the collections, managing the acquisition of resources, managing the system to ensure data accuracy in the LMS (Library Management System), tracking the movements of library items
- Monitoring and assisting with report compilation, handling unforeseen circumstances, and providing administrative support
- Carry out any additional tasks that could be allocated
Job Requirements
- Min Diploma or equivalent with 3 years of relevant working experience
- Experience working in a law library would be an added advantage
- Preferred to have Cataloguing Knowledge based on Los Angeles County Law Library Class K-Law Classification
- Certifications in Library and Information Management is advantageous
- Tech-savvy with good proficiency in Microsoft Office and technology tools
- Meticulous with details, good communication and interpersonal skills
