Job Responsibilities:
Operational Support:
• Coordinate and prioritize team activities to ensure smooth operations and timely issue resolution.
• Optimize resource utilization including manpower, equipment, and energy to enhance operational efficiency.
• Prepare comprehensive reports on Preventive Maintenance completion, including details on equipment lifecycle, recommended parts replacement.
• Document any parts that were replaced during PM or on Ad-Hoc Basis
• Update the equipment list monthly during the execution of Preventive.
Maintenance activities
• Ensure that end-end process of procurement of require Parts for maintenance is ordered.
Customer Relationship Management:
• Assist in maintaining strong relationships with customers, dealers, and distributors.
• Collaborate with the Account Manager in addressing key customer complaints and conducting satisfaction investigations to implement improvement plans.
• Conduct training sessions for technicians, customers, and dealers/distributors on the operation and maintenance of Commercial Kitchen Equipment.
Team Management:
• Assist in training technicians as necessary to meet workload demands and quality standards.
• Supervise and manage a team of service technicians and in-house subcontractors.
Contract Management:
• Support in managing contract commitment in terms of KPI (Critical Equipment Reliability; CM Completion Rate; PM Completion Rate, Emergency Response SLA; Hygiene Audit; Compliance to Fire Safety, WSH, GRA and Security Access Requirement; Service Quality Survey).
Health, Safety, and Compliance:
•Drive EH&S initiatives, promote EHS awareness, and monitor compliance within the team.
Performance Metrics:
•Collaborate with the Account Manager to track and improve KPIs such as productivity, field expenses, and Aftermarket Service Sales revenue/margins.
Job Requirements:
- Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
- Min 2 Years of experience in a similar supervisory role within Aftermarket Service Industry
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Business Central or similar tools.
- Demonstrated leadership qualities and ability to manage a diverse team effectively.
- Understanding of EH&S standards and practices.
- Experience conducting training sessions for technicians, customers, and dealers/distributors on Commercial Kitchen Equipment
