Broad Function
Support the operationalization of WH Environmental Services (ES) department, which includes housekeeping, waste management, linen & laundry, pest control and landscaping services.
Key Responsibilities and Duties
Specific
Candidate will be supporting the managers for the various services under ES operations.
- Develop operational plans for ES
- Work closely with stakeholders, e.g. end users, infection control and outsourced vendors, to ensure smooth transition into live operation.
- Engage end users to gather ES scope and support required.
- Develop detailed operation plans such as staffing requirements, process flows and work instructions.
- Support procurement activities, such as for service contracts, furniture, fittings & equipment.
- Participate in the IT system development for housekeeping jobs management.
- Prepare presentations and proposals.
- Monitor and review the key performance indicators (KPIs) of the various outsourced services under Environmental Services
- Working with services providers for service improvements
- Investigate promptly on the feedback received from staffs, patients or visitors and implement corrective actions and preventive measures
- Perform audit checks to ensure that the services are satisfactorily carried out and to ensure compliance to safety and infection control standards
- Conduct joint inspection and walkabout with service providers to assess their performance and identify gaps and areas for improvement.
- Manage Environmental services related procedures, records, documentation to ensure compliance to audits and for easy retrieval and referencing.
- Any other duties assigned from time to time?
General
- Provide secretariat support for relevant meetings.
- Support ad-hoc corporate activities and functions, when required.
Job Requirement
Education / Training / Experience
Qualification:
- General degree / diploma
- Diplomas with relevant past experiences may be considered.
- Other education level with extensive past experience and practical knowledge maybe considered.
Professional Experience:
- ES experience, especially in acute healthcare setting, is preferred.
- Executive position will require minimum 0 to 3 years of related work experience, preferably in acute health care or similar setting.
- Senior Executive position will require minimum 4 years of related work experience, preferably in acute health care or similar setting.
Attributes
- Ability to organize, plan and implement.
- Strong interpersonal skills with the ability to influence and negotiate.
- Good problem solving skills and with systems thinking.
- Possess positive attitude and keenness to learn.
- Demonstrate good writing and presentation skills.
- Meticulous and proficient with data tabulation, statistics and analysis.
- Proficient in Microsoft Office suite of applications.
Others
- Able to report back to office after hours in event of emergency activation
