What to expect:
- Collaborate with cross-functional development team and business stakeholders of different domains to deliver an end-to-end and fully functional system
- Identify opportunities, drive product vision, strategies, road maps and OKRs to deliver quality deliverables
- Define success metrics and constantly measure the impact of your work
- Work closely with UX designers to plan and organise research activities such as product conceptualisation workshops and Usability Testing
- Manage a projects scope, timeline and acceptance from the stakeholders
- Elicit and document business/user requirements and translate them into user-stories
- Analyse requirements to drive the design or review of test cases/business model/processes
- Plan and coordinate implementation activities together with business stakeholders
- Work with Quality Engineer and business users to plan performance testing of the system
- Work with Quality Engineer and business users to plan for UAT, coordinates and monitor progress and acceptance of UAT
- Continuously finds means and ways to improve and streamline work processes
- Work cooperatively and jointly with various users department to provide quality service
How to Succeed:
- More than 3 years of relevant experience as a delivery manager, product manager or business analyst.
- Excellent business acumen and strategic thinking for product implementation and growth.
- Experience with web-based and business process software systems implementation.
- Good written and verbal communication, including minutes taking and user-stories development skills
- Ability to work effectively as an individual or with a team to understand and interpret requirements leading to technical implementation.
- Able to engage stakeholders and manage their expectations.
- Ability to work effectively and independently under pressure, meet deadlines, multi-task and to priorities tasks effectively.
- Demonstrate motivation to learn new skills and technologies.
- Experience in Amazon Connect or other call center systems (e.g., Avaya).
Preferred Skills:
- Experience with Agile methodology (Scrum) and UX development environment
- Experience with focus group and workshop facilitation
- Experience with agile tools like Trello and JIRA
- Certified Scrum Master or Certified Product Owner and/or Certified Business Analysis Professional (bonus)
