Summary of the Position
He/She will be a technical RUN expert for all Network Security services in the company. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Network Security operations team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.
The 20-member Network-Security team operates the RUN activities and delivers projects for its infrastructure scope.
An Expert has a wide spectrum of responsibilities and actions.
Main Duties
As an expert of his/her team, he/she:
- assigns technical tasks and manages delegation for technical issues,
- animates the team to encourage collaboration and sharing of best practices,
- has a role in supporting technical skills development and provides training when required,
- supports new technologies and leverages them to provide consistency of service across streams,
- manages service improvements for all Network and Security services supported throughout the organization,
- documents, reviews, maintains and shares relevant technical information to the team
- provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
- implements and develops improvements based on the company's best practices,
- focuses on automation and optimum use of the team to improve efficiency,
- drives and delivers root cause for any high severity issue,
- reviews technology changes to identify potential risks,
- is responsible for problem management and resolution
- Perform real-time analysis and trending of security systems
- Respond to user incident reports and evaluates the type and severity of security events.
- Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.
- Interpret and apply security policies and procedures.
- Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.
As an experienced professional in Network-Security Services, he/she:
- supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
- is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
- engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
- facilitates transformation projects and suggest future directions for new areas of improvement and change,
- guarantees the production readiness and license to operate of new projects and solutions
- is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
- actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into the company's operations,
- actively assists in identifying the most technical skilled candidates for open roles,
- technically coach and develop partner resources to improve quality and productivity,
- Define the technical skillset required to support the company's technologies.
As the escalation point of contact for Clients, he/she:
- manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
Legal and Regulatory Responsibilities
- Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
- Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.
Qualifications and Profile
- Fluent in English, both written and spoken
- 15+ years of Experience in managing network and security infra.
- 10+ years Experience in handling major network security projects (ex: SDWAN )
- 10+ years Experience in handling Firewalls/IPS/F5/Pulse/Proxies, Routers/Switches.
- At least a Bachelor’s degree in any of these faculties:
- Computer Science
- Information Technology
- Programming & Systems Analysis
- Science (Computer Studies)
Working Hours:
- Primarily match Europe business hours
- On-call support will be expected on a rotational basis
Next Step
Prepare your updated resume and expected package.
Simply click on 'Apply here' or email to [email protected] to drop your resume
All shortlisted candidates will be contacted.
Prasant Sirohi
EA License Number: 91C2918
Registration Number: R22106307
