Role and Responsibilities:
• Manage a team of System Operation/Maintenance Support based in various locations.
• Consolidate and allocate service requests related to system defect, system enhancements and configuration changes to the operation Business support, operation IT support or maintenance IT support. • Advise and guide existing and new team members on SAP Treasury • Monitor and track support team performance.
• Summarize cases and communicate to IT management team based in Japan as well as business stakeholders based in Singapore,
• Escalate and track system defect with service providers and SAP,
• Review and approval internal documentation.
Around 10 years’ experience in SAP Treasury and Risk Management (TRM) and In House Cash (IHC), preferably SAP S4 HANA.
• Solid SAP foundations with SAP FICO experience. •
Prior experience in handling support and application management support for a vendor or a system integrator.
• Team leadership skills, promoting a sharing and learning culture across members.
• Ability to summarize large amount of information and communicate effectively to various internal stakeholders.
• Ability to correctly understand business requirements and recommend optimal solutions.
• Problem solving oriented and able to articulate various solutions with pros and cons.
• Ability to work under tight timelines.
