The Operations Supervisor plays a pivotal role in managing international freight movements efficiently and seamlessly. As the primary liaison, the Supervisor engages with suppliers, Logistics Service Providers (LSPs), and internal stakeholders, addressing all global freight-related matters. This role requires proactive follow-up with internal teams on purchase order validation and close oversight of global shipment movements, as well as making critical decisions to resolve operational challenges in a timely and cost-effective manner.
Additionally, the Supervisor plays a key role in leading process transformation initiatives aimed at optimizing shipment workflows and enhancing global freight performance
What you’ll do
Supplier Management
- Guide suppliers through the required processes, ensuring accurate documentation for shipment arrangements.
- Validate POs meticulously; liaise with both suppliers and internal teams to address any validation discrepancies.
- Work closely with suppliers to guarantee cargo preparedness for effective shipment consolidation.
Global Freight Management
- Act as the primary liaison for suppliers, Logistics Service Providers (LSPs), and internal stakeholders, managing all global freight operations matters.
- Oversee LSP performance, ensuring cost-effective execution of shipments within specified timelines and optimizing freight efficiency.
- Collaborate with LSPs to identify solutions for global freight challenges, ensuring timely issue resolution and continuous improvement.
- Ensure the preparation, accuracy, and timely submission of all required documentation and information for shipment execution (e.g., ISF filings).
- Ensure adherence to shipping guidelines (including handling of dangerous goods, temperature control measures, etc.)
- Solicit Ad hoc or Spot freight quotations to secure competitive pricing and enhance cost management strategies.
- Monitor and track shipments daily, ensuring visibility of milestones and prompt communication of shipment exceptions to internal stakeholders.
- Track key performance indicators, drive continuous improvement initiatives, and implement strategies to enhance operational efficiency and productivity.
- Collaborate cross-functionally with internal departments—such as Merchandising, Planning, Finance, IT, and Warehouse Operations—to align freight management with overall business objectives.
- Lead process transformation and cost-reduction initiatives aimed at improving operational efficiency.
Claim Management
- Address cargo discrepancies with warehouse staff and coordinate LSP corrective actions
- Initiate claims procedures against LSPs or cargo insurers when necessary.
Ideal Candidates
- Minimum Diploma and above in logistics, supply chain or relevant disciplines
- Minimum 5 years relevant experience
- Self-motivated with an ability to meet tight deadlines
- Strong team player with collaborative work style
- Exceptional communication skills paired with attention to detail
- Proactive approach towards problem-solving in freight operations
- Professional conduct when interacting with all stakeholders
- Proficiency in English is mandatory
- Skilled in Microsoft Office Suite (Word, Excel)
- Comfortable with the working hours in 12 pm to 9 pm (Monday to Friday) to cover Europe timezone.
