Benefits Summary
- Location: Central
Job Responsibilities:
- Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems
- Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems
- Escalate cases that do not fall within FAQs to the relevant and correct parties. Follow-up on outstanding cases and perform call-backs to customers if necessary
- Consistently deliver excellent quality service to our customers to achieve customer satisfaction
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Data entry and other ad-hoc duties assigned
Requirements
- Good communication and interpersonal skills
- Proficient in Microsoft office applications
- Customer service experience preferred
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified. **
Chua Pei Jie (Emily)
Registration Number: R22110419
EA License No: 06C2859 (MCI Career Services Pte Ltd)
