Industry: Heavy Vehicle
Location: Senoko
Working Hours: 5.5 Days (Alternate Saturday)
Basic Up $2600 + standby allowance + OT + AWS + VB (around 2 months)
Responsibilities
- Represent the Company in a professional manner, maintaining a positive and empathetic attitude at all times
- Identifying and responding to customers needs by providing accurate information and advice
- Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
- Coordination with internal and external stakeholders like customers, contactors, workshop & etc
- Prepare quotation and raise Work Orders accordingly
- Raise job orders to workshops & contractors
- Liaise with controllers & contractors on service/repair quality and price of work
- Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
- Update the service/repair schedule and vehicle collection with customers
- To perform basic investigation into customers complaints and rectify the problems by coming up with recommendation within guidelines
- Escalate more pressing issues to Supervisors
- Performs ad hoc duties as assigned by Supervisors
Requirements
- Min O Level
- Able to work under pressure, multi-task, prioritize and manage time effectively
- Meticulous and has a good work ethic
- At least 1 year relevant customer service / administrative / support function experience
- MS Office Skills
- Familiar with CRM system advantageous
- Attentive, adaptable and responsible with good communication skills
- Job Reference: L77486WX
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
Tel: 6950 9754
EA Registration Number: R22110899
EA License number: 02C4944
EA Personnel: Celeste Wong Xin Yann
